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Who called me from 800-950-5114?
Citi. Citibank's own online reference guide lists 1-800-950-5114 as the number for lost or stolen Citi Cards, so this is a Citi credit card line rather than an outside collection agency.
Which state do you live in?
Time limits on debt and some collection rules depend on your state.
800-950-5114 at a glance
- Number
- (800) 950-5114
- Belongs to
- Citi (Citibank)
- What the line is for
- Citi Cards line (Citi lists it for lost or stolen cards)
- Kind of company
- Bank and credit card lender
- Last checked
- October 15, 2026
Citi's own reference guide lists 1-800-950-5114 under "Lost or stolen Citi Cards".
Who uses 800-950-5114
Citi's online reference guide lists "Lost or stolen Citi Cards: 1-800-950-5114".[1] It is one of Citi's own credit card numbers.
If you have a Citi card, a call from a Citi number may be about the account, a payment or possible fraud on the card. Citi is the lender, not a collection agency.
Is a call from 800-950-5114 a scam?
The number itself belongs to Citi, but caller ID can be faked, so a familiar number on your screen proves nothing on its own.[2] Scammers copy real company numbers to look genuine.
- Do not give card or bank details to someone who called you.
- Hang up and call Citi back on a number you find yourself: the number on the back of your Citi card.
- A real lender can tell you who the account is with and how much is owed, and will not insist on gift cards, wire transfers or payment apps.[3]
You can paste a text or voicemail into our scam checker to look for the warning signs regulators describe.
What to do next
If the call was about suspected fraud, call Citi back on the number on your card rather than answering questions from someone who called you.
- This is usually the lender itself, not a collection agency. The federal debt collection rules mainly cover third-party collectors, not the original creditor collecting its own account, but the lender still has to follow its agreement with you and state law.[4]
- Behind on payments? Ask about a hardship or payment plan before the account is charged off. Once it is sold or passed to a collector, you gain the right to a written validation notice; see our debt validation letter guide.
- Not sure what you owe? Our guide to finding out what debts you owe shows how to get your free credit reports and check every account.
Other Citi numbers
| Number | What it is for |
|---|---|
| (800) 374-9700[1] | Citibank banking customer service, 24 hours |
| (800) 347-4934[5] | Citi online support |
Every number above comes from the linked source. Search any other number in our phone number lookup.
Common questions
Is 800-950-5114 Citi?
Yes. Citi lists 1-800-950-5114 in its online reference guide as the number for lost or stolen Citi Cards. Caller ID can be faked, so call the number on your card if unsure.
Why would Citi call me?
Usually about your card account: a payment, a late balance or a possible fraud alert. Call back on the number on your card to find out.
Is Citi a debt collector?
Not when it collects its own card accounts. If a Citi debt is sold or sent to a collection agency, that company must send you a written validation notice.
References
- Citi Online Reference Guide (PDF). Citibank.
- Caller ID spoofing. Federal Communications Commission.
- How do I tell if a debt collector is legitimate or a scam?. Consumer Financial Protection Bureau.
- What is an original creditor, and what is the difference between an original creditor and a debt collector?. Consumer Financial Protection Bureau.
- Account alerts. Citi.
Every phone number on this page links to the source we checked it against. We do not use caller-ID databases or user reports. Last checked October 15, 2026. Spotted an error? Email [email protected], and see our change history. This page is general information, not legal advice.